System Support & Continuous Improvement Services
Most companies waste 30% of their IT budget fixing preventable issues. We stop the bleeding. Our senior engineers audit, optimize, and maintain your systems—so you get fewer fires, predictable costs, and more time to focus on growth.
Eliminate Your Technical Debt & Risk
Legacy systems and poorly supported applications create a drag on your business. You’ll get a full diagnostic of your infrastructure’s risks and opportunities—from security gaps to performance bottlenecks. We map your tech stack’s stability, scalability, and suggest optimisations.
Smooth Transition from Your Current Vendor
Switching providers can be painful. We manage the entire transition with a zero-downtime process. Our deep expertise in both custom and off-the-shelf systems ensures a smooth, risk-free handover, allowing you to upgrade your support without disrupting your operations.
Our IT Support & Maintenance Framework
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1. System Health & Security Audit - we benchmark your current systems to identify immediate risks and optimization opportunities.
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2. Proactive Maintenance Plan - we create and execute a schedule for updates, patches, and performance tuning.
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3. Guaranteed Response & Resolution - we define clear Service Level Agreements (SLAs) so you know exactly what to expect.
Get Fast Response and Issue Resolution
With rapid response times, we ensure your key systems stay running, keeping workflows smooth and operations without disruption.
Own Your Systems, Not The Vendor
We document and train your team on every fix, upgrade, and integration – so you’re never held hostage by a provider’s ‘black box’ or turnover.
Why Enterprises Trust Our Support
✅ Strong Experience: We have the expertise to support any system, custom-built or integrated.
✅ Proactive, Not Reactive: Our goal is to prevent problems, not just fix them. We focus on uptime and performance.
✅ Guaranteed Uptime: We understand that your technology supports your revenue. Our service is designed to protect it with SLA-backed response times (e.g., <1hr for critical issues).
✅ Transparent Process: 1. System Audit (1-2 weeks) full infrastructure and application health check; 2. Stabilization Plan (1 week), immediate fixes and monitoring implementation; 3. Maintenance: ongoing maintenance and reporting.
"Switching IT support providers feels risky - we get it. We take over smoothly, so you never feel the switch—only the improvement."
Ion Podolean
CTO at Oneest
Sign up for a 30-min discovery call
You'll leave with: 3 actionable priorities for your business, team/resource estimate for execution, risk assessment of common pitfalls.
Need more? Read Our Case Studies
Go To All Projects →From Excel to AI Ready: Our Odoo ERP Implementation Success for a €50M+ Romanian Services Giant
Discover how we helped a €50M+ Romanian services leader replace 500+ Excel sheets with a fully integrated, AI-ready Odoo ERP system. Despite complex compliance needs and rapid growth, our tailored implementation slashed manual work by 60% and laid the foundation for AI-driven efficiency. Learn how our custom software expertise made this Odoo rollout a success where others fail.
Tech stack:
Technology Insights
For startup founders, VC investors, entrepreneurs. For developers, designers and talented people interested in tech
Top 5% Projects Start Here
Let's start with a practical conversation about your goals. We'll provide a clear path forward—no sales pressure, just a straightforward assessment of how we can help.
Our Simple 3-Step Process:
1. Discovery Call: Our team will connect to understand your needs.
2. Project Blueprint: We sign the NDA, and our senior experts develop a strategic plan and a detailed estimate.
3. Execution: We begin development, providing you with clarity and control every step of the way
Eugenia Surucinski
COO, Managing Partner @Oneest